REQUESTING & CONFIRMING SERVICE

-REQUESTING SERVICE-

Mr. Haru Gunawan,

CEO,

La Sierra Inc,

41 Craven Rd,

28^th November, 2016

Dear Haru Gunawan

I am writing this letter on behalf of La Sierra Corporation to inform you that we would like to have your catering service for our upcoming business conference which is to be held on December 12^th , 2016 at the Primrose Hill in London.

Because we are not much aware of the variety of services that you offer we would be glad if you inform us about your various meal plans and services. We are highly interested in hiring your services for our conference with the hope to get nothing but the best.

As we keep hosting several events throughout the year, we often need a good catering company that can manage our needs and we would be pleased to offer you our yearly contract once we are satisfied with your services at this event.

Kindly contact us immediately with your plans and offers that matches up to our needs. You can reach us at 0813-645-373. We look forward to working with you.

Sincerely,

Widya Dwi Herdi Lestari

La Sierra Corporation

-CONFIRMING SERVICE-

Widya Dwi Herdi Lestari

La Sierra Corporation

Dear Ms. Widya,

Thank you for your November 28^th letter expressing interest in my catering company. This letter will confirm our subsequent telephone call discussing plans for your business conference.

We understand your company would like to reserve our catering company on December 12^th ,2016 at at the Primrose Hill in London.

As you requested, we will explain about our food service. We provide a wide variety of menus, which consist of appetizers, drinks and desserts. We hope your company can enjoy the food we serve.

I appreciate having the opportunity to your business conference with our catering service. I hope your company are satisfied with our service at this event. We look forward to showing you our service when you visit this week.

Sincerely,

Mr. Haru Gunawan

CEO

Dialogue via Phone Call & Appointment Letter

DIALOGUE BY PHONE CALL
Receptionist   : Good morning, Doctor Harris’s office. How may I help you?

Caller              : Could I speak with Dr. Harris?

Receptionist   : Who is speaking?

Caller              : I’m George Mason. Dr. Harris’s patient.

Receptionist   : Ok. wait a minute…

Dr. Harris      :  Speaking

Caller              : Hello  Dr. Harris.. I’m George Mason.

Dr. Harris      : What seems to be the problem?

Caller              : Well, I have a bad cough and a sore throat. I also have a headache.

Dr. Harris      : How long have you had these symptoms?

Caller              : About three days now. And I’m really tired, too.

Dr. Harris      : Hmm. It sounds like you’ve got the flu. Take aspirin every four hours and get plenty of rest. Make sure you drink lots of fluids. Call me if you’re still sick next week.

Caller              : OK, thanks.

MAKE AN APPOINTMENT

Receptionist   : Doctor's office. Jane speaking. How can I help you?

Caller              : I need to make an appointment with Dr. Harris.

Receptionist   : Do you know your chart number?

Caller              : No, sorry. It's at home and I'm at work right now.

Receptionist   : No problem. What's your name, please?

Caller              : George Mason.

Receptionist   : Okay Mr Mason. Hold one moment while I grab your chart, please.

Caller              : Sure.

Receptionist   : Thanks for waiting. Now, what do you need to see the doctor about?

Caller            : Well, I've been fighting a cold for more than a week, and I think I might have a chest infection or something. My cough is getting worse each day.

Receptionist   : Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?

Caller              : Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics. Maybe I'll have to go to the walk-in-clinic instead.

Receptionist   : Actually, we had a cancellation for 2:00pm today if you can get away from the office.

Caller              : Gee, it's almost 1:00pm already. I think I can make it if I leave right now.

Receptionist   : We're running a bit behind schedule, so you can probably count on seeing the doctor around 2:30.

Caller              : That's great. Thanks for fitting me in.

Receptionist   : No problem, Mr. Mason. We'll see you in an hour or so.

RESCHEDULE

Caller              : I scheduled an appointment with Dr. Harris, and I can't make it on that day.
Receptionist   : What day was your appointment on?
Caller              : My appointment was on Today.
Receptionist   : What time had you chosen?
Caller              : It was for 2:30.
Receptionist   : I am looking at your appointment right now. What day would you prefer?
Caller              : I would prefer next Wednesday.
Receptionist   : What time would be best for you?
Caller              : I want to come in at 2:00 in the afternoon.
Receptionist   : I am writing you down for that time. We look forward to seeing you.

 APPOINTMENT LETTER

Widya Dwi Herdi Lestari
Bekasi, 17158

November 05, 2016

Zovira
Bogor, 15678

Dear Zovira,

I am writing to you to invite you to a meeting with me this coming November 14.
 

I wish to discuss some of the finer print in our contract as it is important for me to get some things cleared up.

Would you be amenable to having a meeting at 6 pm at the Aston Hotel? We could make it an early dinner meeting.

I look forward to your positive response.

Sincerely,

Widya Dwi Herdi Lestari