Dialogue via Phone Call & Appointment Letter

DIALOGUE BY PHONE CALL
Receptionist   : Good morning, Doctor Harris’s office. How may I help you?

Caller              : Could I speak with Dr. Harris?

Receptionist   : Who is speaking?

Caller              : I’m George Mason. Dr. Harris’s patient.

Receptionist   : Ok. wait a minute…

Dr. Harris      :  Speaking

Caller              : Hello  Dr. Harris.. I’m George Mason.

Dr. Harris      : What seems to be the problem?

Caller              : Well, I have a bad cough and a sore throat. I also have a headache.

Dr. Harris      : How long have you had these symptoms?

Caller              : About three days now. And I’m really tired, too.

Dr. Harris      : Hmm. It sounds like you’ve got the flu. Take aspirin every four hours and get plenty of rest. Make sure you drink lots of fluids. Call me if you’re still sick next week.

Caller              : OK, thanks.

MAKE AN APPOINTMENT

Receptionist   : Doctor's office. Jane speaking. How can I help you?

Caller              : I need to make an appointment with Dr. Harris.

Receptionist   : Do you know your chart number?

Caller              : No, sorry. It's at home and I'm at work right now.

Receptionist   : No problem. What's your name, please?

Caller              : George Mason.

Receptionist   : Okay Mr Mason. Hold one moment while I grab your chart, please.

Caller              : Sure.

Receptionist   : Thanks for waiting. Now, what do you need to see the doctor about?

Caller            : Well, I've been fighting a cold for more than a week, and I think I might have a chest infection or something. My cough is getting worse each day.

Receptionist   : Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?

Caller              : Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics. Maybe I'll have to go to the walk-in-clinic instead.

Receptionist   : Actually, we had a cancellation for 2:00pm today if you can get away from the office.

Caller              : Gee, it's almost 1:00pm already. I think I can make it if I leave right now.

Receptionist   : We're running a bit behind schedule, so you can probably count on seeing the doctor around 2:30.

Caller              : That's great. Thanks for fitting me in.

Receptionist   : No problem, Mr. Mason. We'll see you in an hour or so.

RESCHEDULE

Caller              : I scheduled an appointment with Dr. Harris, and I can't make it on that day.
Receptionist   : What day was your appointment on?
Caller              : My appointment was on Today.
Receptionist   : What time had you chosen?
Caller              : It was for 2:30.
Receptionist   : I am looking at your appointment right now. What day would you prefer?
Caller              : I would prefer next Wednesday.
Receptionist   : What time would be best for you?
Caller              : I want to come in at 2:00 in the afternoon.
Receptionist   : I am writing you down for that time. We look forward to seeing you.

 APPOINTMENT LETTER

Widya Dwi Herdi Lestari
Bekasi, 17158

November 05, 2016

Zovira
Bogor, 15678

Dear Zovira,

I am writing to you to invite you to a meeting with me this coming November 14.
 

I wish to discuss some of the finer print in our contract as it is important for me to get some things cleared up.

Would you be amenable to having a meeting at 6 pm at the Aston Hotel? We could make it an early dinner meeting.

I look forward to your positive response.

Sincerely,

Widya Dwi Herdi Lestari